If you want information, please use the questionnaire below
Choose answer YES or NO.
Does your question concern transactions in a stationary/online store or an ATM?
In matters related to a transaction, please follow the information below:
BLIK does not store the data of bank customers and their account numbers, therefore it cannot consider complaints submitted directly by bank customers. Please submit a written complaint/inquiry to your bank, the publisher of the mobile application from which the transaction was made. The bank has the necessary information to answer. If they need additional information, they will probably contact us through official channels, as well as the payment integrator who has signed a transaction service agreement with the store or the owner of the ATM.
If your question does not concern a transaction, please use the contact form below.
If you want information, please use the questionnaire below
Choose answer YES or NO.
Does your question relate to the BLIK transfer to a mobile service?
In matters related to the BLIK transfer to a mobile, please follow the information below:
If your Bank provides the BLIK transfer to a mobile service in the application, you always have the option of sending a transfer. However, in order to receive a transfer to your mobile, it is necessary to register the phone number in the BLIK transfer to a mobile service in the mobile application of the bank to which you want to receive money.
Do you have several accounts and you always get a BLIK transfer to a mobile to the same account, but now you want to receive money to another account?
Register your phone number in the BLIK transfer to a mobile service in the mobile application of the bank to which the transfers are to be sent. Only then does the money go immediately to the selected bank. This is done in the bank's mobile application in the phone transfer settings. When registering a number in the service in a new bank, it will be automatically deregistered from the old one and transfers will come to the new bank. Check how to do it on our website www.blik.com in the transfer to a phone section or on banking websites.
You sent a BLIK transfer to a mobile and the money went to another person?
BLIK does not store user data and their account numbers, so please submit a written complaint/inquiry to the bank of the publisher of the mobile application you used. The bank has the necessary information to respond and provide possible recovery assistance. If they need additional information, they will probably contact us through official channels.
If your question does not concern a BLIK transfer to a mobile, please use the contact form below.
BLIK
How can we help you?
Write to us using the form below
In matters relating to transactions, please submit a written complaint/inquiry to the bank - the publisher of the mobile application you are using.
Data Controller
The Controller of your personal data is Polski Standard Płatności Sp. z o.o. with headquarters in Warsaw, Czerniakowska 87A St., 00-718 Warsaw (hereinafter "PSP").
Contact details
The Controller can be reached via the email address: kontakt@blik.com, or in writing (at the address of the Controller’s headquarters). The Controller has appointed a Data Protection Officer who can be contacted by email: iod@blik.com or in writing (at the address of the Controller’s headquarters). The Data Protection Officer can be contacted in all matters relating to the processing of personal data and the exercise of rights related to data processing.
Purposes of processing and the legal basis for processing
Your data will be processed for the purpose of:
responding to an inquiry submitted via the contact form or by other means - the legal basis for data processing is the legitimate interest of the Controller; the legitimate interest of the Controller is the ability to respond to your question.
The legal basis for the processing of your personal data is the legitimate interest of the Controller, i.e. the basis referred to in Art. 6 sec. 1(f) of the Regulation of the European Parliament and of the Council (EU) 2016/679 ("GDPR").
Data retention period
Your data will be deleted once the query has been resolved.
Data recipients
Your data may be transferred to entities processing personal data at the request of the Controller, including IT service providers or marketing agencies - such entities process data on the basis of a contract with the Controller and only in accordance with the Controller's instructions.
Rights of data subjects
You have the right to access your data and the right to request rectification, deletion and processing restrictions.
To the extent that the basis for the processing of your personal data is the premise of the legitimate interest of the Controller, you have the right to object to the processing of your personal data.
To the extent that the basis for the processing of your personal data is consent, you have the right to withdraw your consent. Withdrawal of consent does not affect the lawfulness of the processing that was carried out on the basis of consent before its withdrawal.
To the extent that your data is processed on the basis of consent - you also have the right to transfer your personal data, i.e. to receive your personal data from the Controller in a structured, commonly used, machine-readable format. You can send this data to another data controller.
You also have the right to lodge a complaint with the supervisory body dealing with the protection of personal data, which is the President of the Personal Data Protection Office.
In order to exercise the above rights, please contact the Data Controller or the Data Protection Officer. Contact details are listed above.
Information on the obligation to provide data and the consequences of not providing it
Providing personal data for the purpose of handling the inquiry submitted via the contact form or directly to the Controller is voluntary, but necessary to handle such a query.
District Court for the Capital City of Warsaw in Warsaw, XIII Commercial Division of the National Court Register under the registration number 0000493783,
Share capital PLN 151,263,000.00 TIN: 521-366-44-94
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