Contact

If you want information, please use the questionnaire below

Choose answer YES or NO.

In matters related to a transaction, please follow the information below:

BLIK does not store the data of bank customers and their account numbers, therefore it cannot consider complaints submitted directly by bank customers. Please submit a written complaint/inquiry to your bank, the publisher of the mobile application from which the transaction was made. The bank has the necessary information to answer. If they need additional information, they will probably contact us through official channels, as well as the payment integrator who has signed a transaction service agreement with the store or the owner of the ATM.

If your question does not concern a transaction, please use the contact data below.

If you want information, please use the questionnaire below

Choose answer YES or NO.

In matters related to the BLIK transfer to a mobile, please follow the information below:

If your Bank provides the BLIK transfer to a mobile service in the application, you always have the option of sending a transfer. However, in order to receive a transfer to your mobile, it is necessary to register the phone number in the BLIK transfer to a mobile service in the mobile application of the bank to which you want to receive money.

• Do you have several accounts and you always get a BLIK transfer to a mobile to the same account, but now you want to receive money to another account?

Register your phone number in the BLIK transfer to a mobile service in the mobile application of the bank to which the transfers are to be sent. Only then does the money go immediately to the selected bank. This is done in the bank's mobile application in the phone transfer settings. When registering a number in the service in a new bank, it will be automatically deregistered from the old one and transfers will come to the new bank. Check how to do it on our website www.blik.com in the transfer to a phone section or on banking websites.

• You sent a BLIK transfer to a mobile and the money went to another person?

BLIK does not store user data and their account numbers, so please submit a written complaint/inquiry to the bank of the publisher of the mobile application you used. The bank has the necessary information to respond and provide possible recovery assistance. If they need additional information, they will probably contact us through official channels.

If your question does not concern a BLIK transfer to a mobile, please use the contact data below.

If you have any questions about the “BLIK Pay Later” service, please contact us via email at placepozniej@blik.com or call the hotline (+48 22 123 60 80), which is available from 10:00 a.m. till 6:00 p.m.

More information is available at: https://www.blik.com/place-pozniej.